Services

CUSTOMER SUPPORT

Increase customer satisfaction through professional communication

Do you want to win more satisfied customers?
Then it’s crucial to answer their questions in a timely and professional manner.
Whether by email, chat or via social media – I manage communication with your customers and prospects.

System optimization for efficient customer communication

I am happy to develop and implement efficient systems for managing customer communications to save time and effort.

ADMINISTRATION

Efficient corporate structure for sustainable growth

Up to a certain point in the development of a company, everything is manageable.
And to keep it manageable, even if the business continues to grow, a well thought-out structure is essential.

Customized solutions for your business

I support you in making your company more efficient:

Development and simplification of administrative systems: I develop individual solutions that are precisely tailored to your business.

Creation and maintenance of lists and spreadsheets: I create, update and maintain your spreadsheets on an ongoing basis so that you can keep track of everything.

Creation of presentations, reports and documents: Professional and appealing presentations and reports are crucial for business success.

Database management: I take care of the efficient administration of your databases.

Communication and coordination: I manage communication and coordination with your team, cooperation partners and suppliers.

ORGANIZATION

Efficient support for creative minds

Organization is often not in the blood of creative minds.
After all, you can’t be a jack-of-all-trades.
Even if you would like to be.

If organization is not your strong point or you need to concentrate on other important things, feel free to leave the following tasks to me:

Hands-on support for projects: I actively help you with the implementation and completion of your projects.

Project management: I maintain an overview and ensure that all tasks are completed on time.

Standardization of workflows and creation of guidelines: I optimize your workflows and create helpful guidelines to ensure efficiency and consistency.

BOOKKEEPING

Efficient support at the end of the month or quarter

The end of the month or quarter is approaching and you’re already dreading it?
You can simply relax and hand in what you may have been putting off until the last minute:

Systematic filing and forwarding: I take care of the systematic filing of your incoming and outgoing invoices and handle the direct and timely forwarding to your tax advisor.

Communication with the tax consultancy: I take care of direct communication with your tax consultancy.

Quotations and invoices: I create quotes and invoices for your customers and remind them of any outstanding payments.

Important: I do not offer legal advice and am not a substitute for a tax advisor.

FINANCES

Trusted support for your online business

I understand that tasks of this nature are confidential.
I guarantee you absolute discretion, reliability and professionalism. With my experience and commitment, I ensure that all tasks are completed safely and efficiently.

Additional services that I can provide for you:

Online orders: Management and execution of orders via various platforms.
Transfers and payment of fee notes and invoices: Secure and punctual processing of financial transactions.
Creating and editing financial overview lists: Maintaining and updating financial overviews for better control of your finances.

HR-RELATED TASKS

Efficient support with employee recruitment

Are you ready to hire permanent employees, or do you already have some? I would be happy to support you with the following tasks:

Revision of job advertisements: I optimize your job ads to attract the best candidates.

Communication with applicants and organization of application documents: I take care of the communication with incoming applications and the proper organization of application documents.

Assistance with the onboarding and offboarding process: I support you with the onboarding and offboarding of employees to ensure a smooth transition.

Administration of fee notes and payslips: I take care of handing over and filing the fee notes for freelancers to the payroll department and sending the payslips to the employees.

Important: I do not offer legal advice.

I would be happy to recommend an HR expert if you have specific questions.

COPYWRITING & EDITING

Increase your visibility and share valuable information

Show yourself and your company, and share who you are, what you do and how you can make the world a better place. Share free information with your target group and increase your reach through regular postings, newsletters, blog posts, etc. Make your community curious for more!

Don’t have time for that? I do!

I am happy to help you with the creation of texts for:

Newsletter
Blog entries
Social media postings

Do you like writing yourself?

Let me review your texts before publication. I correct and revise your texts before they go online or are sent out. Because nothing hurts an author’s heart more than discovering errors after sending.

OTHER

Do you have an online business where content needs to be regularly added to or updated on your website?

Creating and updating website content: Maintaining and expanding your website so that it always remains up-to-date and appealing.

Management of online stores: Maintenance of the product catalog, processing of orders and customer inquiries.

Video editing: Creation of subtitles, editing audio and/or video recordings, so you can focus on the content-related topics.

Are there any other tasks that you would like to hand in but are not listed here?

Write to me! New challenges motivate me, I learn quickly and look forward to taking your business to the next level!